At Mechlands, we prioritize your satisfaction and strive to provide an exceptional shopping experience. Our Return & Refund Policy is designed to ensure you can shop with confidence. Below are the details of our policy:
1. 15-Day No-Reason Free Return and Exchange Policy
We want you to feel completely comfortable with your purchase. Therefore, Mechlands offers a 15-day no-reason free return and exchange policy. From the date you receive your order, you have 15 days to decide if the product meets your expectations. If for any reason you are not satisfied, contact our customer service team at support@MECHLANDS.com with your order number. We will issue a free return shipping label, making the process hassle-free and straightforward.
2. 30-Day Free Replacement or Refund Policy for Any Issues
Your confidence in our products is important to us. To address any potential issues, Mechlands offers a 30-day free replacement or refund policy. If you experience any problems with your product, such as defects or performance issues, within 30 days of purchase, contact us at support@MECHLANDS.com with your order number and a video illustrating the problem. We will quickly arrange for a free replacement or a full refund, ensuring that your concerns are promptly addressed. After the initial 30 days, and up to the end of the 1-year warranty period, we will provide free replacement parts at no additional cost to you or a new replacement unit with the customer covering the shipping costs.
Thank you for choosing Mechlands!
*Our 15-day & 30-day warranty applies only to the following countries Canada, United States, Netherlands, Poland, United Kingdom, Czech Republic, Australia, Brazil, Saudi Arabia, Spain, Ukraine, France, Mexico, Italy, Chile, South Korea, Japan, Switzerland, United Arab Emirates, Portugal, Israel, Russia, Belgium and Germany. Customers in other countries may incur additional fees for warranty service.
Shipping Concerns:
- If a parcel has been dispatched but not delivered, contact your local courier.
- Concerns over standard shipping? Opt for Express Shipping for greater peace of mind.
Undelivered Parcels: Customers are liable for undelivered parcels due to:
- Incorrect or incomplete address details.
- Unavailability or refusal to sign for the package.
- Opting for "no-signature delivery" and facing loss or damage.
- Refusal to pay local taxes/processing fees or provide custom clearance documentation.
Incorrect/Missing Items Upon Delivery:
- Confirm your package's contents upon receipt. Video record your unboxing for validation.
- For discrepancies:
- Email support@MECHLANDS.com with relevant details.
- Provide evidence (photos/videos) of the issue.
MECHLANDS holds the right to modify this policy without notice. Ensure you've read and understood our terms before making a purchase.